Headquartered in Tempe, AZ, SL-Tech is dedicated to the business of K-12 school foodservice management and accountability. Employees at SL-Tech share a commitment to the company’s vision and work together in a dynamic and rewarding environment. School-Link Technologies is an Equal Opportunity Employer offering challenging opportunities for growth, a competitive salary and a comprehensive benefits package, including medical, dental and 401k benefits. Apply at Employment@SL-Tech.net. Include a resume and salary requirements. No phone calls accepted.
Open Positions
Software Engineer - Tempe, AZ
Position Summary
Under the general direction of the Software Development Manager; the position is responsible for developing software, writing code, reviewing code; writing unit test, and engaging in software development process.
Knowledge and Skill Requirements
Two year degree in a related discipline or any combination of experience, education and/or training that would provide the required skills, knowledge and abilities or Equivalent industry experience.
Required: At least two years of experience; Expert knowledge of- C#, .NET Framework 3.5, Microsoft Visual Studio 98 (specifically Visual C++, MFC, COM)
Preferred: Microsoft SQL Server 2005 or 2008, Frameworks and API, Microsoft Certification; Web Application Development: HTML, CSS, ASP.NET, ADO.NET, IIS
Helpful: Agile Software Development using Scrum, Reporting Services, Crystal Reports, InstallShield
Position Responsibilities
The position requires the ability to consistently develop and deliver projects to agreed upon time lines, budgets and quality expectations. Some responsibilities include:
- Develops software: specifically writes code, test cases for new and existing software products.
- Participates in code reviews, software design and development process.
- Gathers and analyzes information skillfully and provides alternate solutions
- Provides input to project plans by supplying realistic design and coding time estimates
- Communicates changes and progress
- Provides escalated technical support as required
- Balance team and individual responsibilities and contribute to building a positive team spirit
- Apply knowledge of computer hardware, software, and programming skills towards the development and completion of custom software applications
- Must have excellent oral and written communication skills
Candidates will be required to submit examples of code and/or work an assigned problem as part of the overall evaluation.
Technical Support Analyst - Tempe, AZ
Position Summary
Reporting to the Technical Support Team Lead, the Technical Support Analyst serves as the point of contact for business customers accessing technical support with hardware and software questions. They must possess a high degree of inherent problem solving and troubleshooting skills. The support environment is cyclical, and the ability to perform in both a fast paced, high volume setting, and the discipline/initiative to focus on side projects during slow steady times are both essential to success. A primary focus of this job is on producing high quality, detailed work with precise, consistent work output requiring patience and a willingness to handle a high degree of complexity.
Position Responsibilities
- Answer technical support phone calls on SL-Tech software/hardware.
- Respond in writing via e-mail to cases entered into an online self service portal.
- Gather and document all information pertaining to a customer issue into a case ticket, respond to new cases within established timeframes, manage caseload and provide updates to customers with open cases, effectively troubleshoot assigned cases and identify those that need escalation to Senior Analysts.
- Accurate gathering of data, should a call not be resolved during the initial phone call, it is imperative that the case have the entire details of the issue and suggested recommendations for resolution. If a caller requires additional support of the issue, all pertinent information should be captured for the next analyst.
- Escalates design, reliability, and maintenance problems to the Technical Support Team Lead / Product Manager.
- Being proactive and taking the initiative are keys to success. Utilization of slow business periods to train on software functions identified by the Technical Support Team Lead is essential.
- Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation.
- Periodic Installation and Training of software/hardware for clients either on-site, or via remote connection.
- Proficient use of SQL queries to perform mass updates on mission critical financial systems.
Position Requirements
- Able to work patiently with end-users of both a technical and non-technical background.
- Strong communications skills, both verbal and written. Must communicate effectively and establish customer rapport quickly while complying with established support processes and procedures.
- Strong team player and solution oriented.
- Ability to negotiate alternatives, know when to escalate a problem, or when to ask for assistance in dealing with the various problems reported.
Knowledge and Skill Requirements
- Ability to develop proficiency in the use of USDA regulated school food service software.
- Proficiency with Microsoft Windows Operating Systems: XP, Vista, 7, Server 2003, Server 2008 (x32 & x64) including creating and modifying scheduled tasks.
- Proficiency with SQL Server (MSDE, 2000, 2005, 2008, Mgmt Studio and Express).
- Working knowledge and ability to create basic/standard queries; as well as the ability to access a pre-written library of more complex queries and accurately adapt them to the specific situation or need at hand.
- Basic Working knowledge of PC networking, including the fundamentals of Windows Authentication.
- Familiarity with PC remote control software.
- Good analytical problem solving skills.
- Experience with the standard MS Office suite, including MS Word, Excel and Access.
- Minimal travel may occasionally be required.
Experience/Education/Certification
- Education: Four year degree (BA/BS) or equivalent experience.
- Experience on customer technical support help desk preferred but not mandatory.
- Experience in the K-12 school foodservice market highly desired.
- Microsoft Certification highly desired.