We highly value our relationship with our customers, and we are deeply grateful for their business. School districts have many choices when it comes to selecting a software partner – and to put it simply, we want to be your top choice, hands down, each and every day.
A true partnership with our clients starts with a deep commitment to service. As much as we believe in the strength and value of our products, we know that technology can only do so much for you – and it is the service attitude of our people that makes the difference. We want our customers to be confident that we will always go the extra mile for them, delivering exceptional service at each and every turn.
How do we develop that confidence? By making key changes in how we serve our customers and clearly defining what our customers can expect from us on a daily basis.
This starts with our Customer Bill of Rights. We strive to live by these guidelines in everything we do.
But our commitment is more than just talk. We’ve focused on making significant investments in our service team so that we can raise the bar on the support you receive from us.
- Increasing the number of Call Center representatives by more than 50%
- Increasing the size of our Account Specialist team by 50%
- More training programs to improve our team’s product and industry knowledge
- Compass, a new web-based support resource for faster service and easier-to-find information – coming in July!
For nearly 30 years, we have aimed to provide all the qualified support you need to enable you to concentrate on what‘s most important—nourishing the bodies and minds of our nation’s kids.
Our dedicated staff is on hand to offer the help you need, when you need it. Our call center representatives offer our customers superior phone and web-based assistance and are committed to resolving your issues quickly and effectively.
Support services include:
- Toll-free telephone support
- Rapid response times to mission critical questions
- Remote web-based support
- Compass, an online support resource for faster service, easier-to-find information, documentation, and case management – coming this July!
- Webinars and additional learning opportunities
- New software releases and updates at no additional cost
We have guided the successful implementation of thousands of schools across the nation, and are positioned to do the same for you. SL-Tech offers cost-effective and efficient training programs for every type of user, and solutions-based services that make implementation a breeze.
We begin with a comprehensive implementation plan custom-designed to fit your needs. Our Professional Services team consists of experts who have a unique blend of technical know-how and hands-on school nutrition experience. This knowledge and expertise translates into comprehensive project management training, effective knowledge transfer, and a plan that ensures key processes are in place for continued ease of use.
Our staff provides turnkey and “train the trainer” solutions, including onsite and remote training. Online documentation and other support resources provide your staff with efficient, user-friendly tools to help streamline your program.
To learn more about SL-Tech’s Commitment to Exceptional Service, call one of our friendly, knowledgeable consultants. Click here for contact information.