We understand how important your experience with us is to you. This website is
meant to represent our renewed focus on our customers…a focus we call
“Experience SL-Tech”. Our goal is the same as yours: to optimize your investment
in technology by making sure that it meets your needs.
In order to do this, we must form a genuine partnership. We are undertaking
several initiatives to ensure that your SL-Tech experience is better than it has
ever been before. We are committed to delivering the highest levels of
technology, service, and support so that you can focus on what is important –
operating a nutritionally and fiscally sound foodservice program.
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New Resources—SL-Tech has made key leadership
additions to bring a fresh focus and direction to
our business. We have realigned our Research &
Development and
Technical Support
staffs to be more responsive to your needs. We have
also bolstered our staff with Product Managers to
ensure a coordinated development process including
customer feedback for all of our products and
services. |
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Better Communication—We are committed to
providing you with clear, consistent, and timely
communication on all aspects of our partnership.
This website is your best source of information for
news and product updates, and frequent contact with
your Account Executive and support representatives
will also ensure that your voice is heard. |
| • |
Operational Improvements and New Software
Development—The most important component of our
software development is customer feedback. We are
now following a development protocol that begins
with a complete understanding of customer business
processes. From there, we conduct extensive and
thorough planning, including ongoing customer focus
groups and usability testing (based on the
philosophies of the Nielson Norman Group, Fremont,
CA), which helps us clearly define the right
products and deliver them on schedule. The first
example of this new design process will be an
improved WebSMARTT Ordering module, available in
Spring 2006. Similar projects are underway and we
encourage your participation. |
| • |
Improved Support and Training-- You have access
to our outstanding
Technical Support
staff via telephone and our Support Center. Our
courseware offering will soon provide you with an
easy and cost-effective method for training staff.
In addition to the Technical Support you currently
receive, you may now elect to purchase
bundled support offerings
that contain value-added services, such as
operational evaluations from
inTEAM Associates
and support from our
Network Services Group. |
| • |
Revised Service Request Process—Issues are
always going to arise, and our new Service Request
process ensures that you are kept up to speed on
where we are in working toward a solution |
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